Capita Ltd

Company overview

Capita is a leading provider of business process services, driven by data, technology and people.

Every day 50,000 colleagues help millions of people, by delivering innovative, digitally-enabled solutions to transform and simplify the connections between government, people, businesses and customers.

We understand the challenges the transport industry faces, balancing enhancing passenger experience safely and sustainably, and efficiency and cost-saving.

At Capita, we blend our industry, transformational and technology expertise to support with these complex demands.

Transport Services

Services for Transport Operators

We’re at the heart of many major transport transformation initiatives in the UK.

  • Helping 34 million people in the UK to travel more safely, sustainably and affordably.
  • Processing 1.4 million images each day on behalf of Transport for London for the Congestion Charge Scheme.
  • Reducing NOx (Nitrogen Oxide) emissions in London since ULEZ was launched by 44%.

London’s Ultra-Low Emission Zone
Operating the rapid expansion of Ultra-Low Emission Zone for Transport for London (TfL), delivering digital transformation and the largest cloud migration in Europe.

London North East Railway and Go-Ahead Group
Delivering procurement transformation to create huge efficiencies for the London North East Railway and Go-Ahead Group.

Transport for London’s Congestion Charge Scheme
Providing end-to-end management of TfL’s Congestion Charge Scheme, from payments and customer support to enforcement.

Enhancing passenger experience
Partnerships with organisations including Network Rail, National Highways, Transport for London (TfL) and National Air Traffic Services (NATS).

Improving the availability of the UK’s rail infrastructure
Providing expertise to Network Rail to understand what could go wrong and when, and the impact, so we can intervene to prevent impacts to train services across the country.

Keeping passengers connected
Designing and delivering smart scheduling programmes and services, including Wi-Fi – to connect 100,000 people a day on the London Underground.

Supporting communities
Recruiting 700 people in the West Midlands to support the expansion of Transport for London’s Ultra Low Emission Zone, helping to reduce carbon emissions in London and strengthen the regional economy.


Customer experience transformation

Consulting for omnichannel customer journey design and the latest technologies, including real time voice analytics agent support, virtual assistants, self-learning chatbots and interactive voice response (IVR).

Digital connectivity

Delivering network and connectivity solutions for large and complex environments in the UK, enabling transport operators to communicate with key infrastructure to improve traffic flow and public information displays.

Learning and development

Helping you improve passenger experience by developing a learning strategy that creates better outcomes. With delivery support.

Assisted customer conversations

Adding value with customer contact centres with AI-driven technology that analyses conversations and automatically helps us to identify the best solutions.

Conversational AI

Delivering critical information to customers, lifting the load from contact centres, and preventing BAU from grinding to a halt. Quick and easy to deploy, simple to scale.

Complaint handling

Customer service solutions, from running entire contact centres to assisting existing teams, we’re here to help.

Business operations

A comprehensive range of managed services for finance and accounting, procurement, surveys and research, travel and events, and workplace administration.


Strategic and tactical procurement services with a global delivery platform, designing and delivering innovative, flexible procurement solutions that help manage and improve supply chains.

Cyber security

We apply our deep expertise of understanding business processes across multiple industries and sectors to identify and close the gaps to cybercrime.


Harnessing digital transformation, system and service integration capabilities to support organisations.

IT services

Field, on-site, remote monitoring and project services, providing access to specialist IT resources to keep your organisation running.

Clean Air Zones