Serco Rail Technical Services

Transforming service provision across the rail industry to make an impact for a better tomorrow.

Serco Rail Technical Services (Serco RTS) builds genuine partnerships and works with you at pace to add value and understand your business challenges. Delivering tailored solutions and services, we add value and enable you to maximise your operational effectiveness to meet the needs of everyone who uses, and depends on, the rail industry.

SRTS, part of the Serco Group, originated from British Rail’s Central Services Division in the 1990s. With our rail heritage and passion for engineering, we place our customers at the heart of everything we do and engage with them every step of the way to add value to their business.

Our aim is to be at the heart of the rail industry, as an organisation that’s always there to respond to our customers’ needs, provide tailored technical solutions to complex challenges and impact a better future.

We are an organisation that cares and believes in genuine partnerships, integrity, honesty and collaboration. By nurturing these principles, we establish long-lasting relationships that drive innovation, sustainable growth, and success in our industry.

We Build Genuine Partnerships

Building genuine partnerships is essential for long-term success and growth, for both us and our customers. A partnership goes beyond a simple transactional relationship; it is founded on trust, mutual respect, and shared values; it involves a commitment to collaborative efforts, open communication, and a focus on achieving common goals.

We Offer a Truly Impartial Service

Our independent position across the rail industry enables us to provide our customers with a truly impartial service, fully focused on the objective at hand and nothing else. We work with all sides of the industry and firmly believe that in the services we provide we uphold the principles of objectivity and compliance.

We Work with Our Customers at Pace

Our commitment to our customers is to respond rapidly, dynamically, and effectively to provide them with the support and services they need at any point in their programme lifecycle, without compromising on quality.

Engineering is in our DNA

We have over 50 years’ experience in a broad range of technical services across the rail industry. We have a wealth of railway knowledge passed down through the generations – our engineers not only have a passion for all things railway but actively promote and support the learning and development of young engineers.

We Support and Enable our Customers

We support and enable our customers to make informed, robust engineering, business and programme decisions and we’ll support them by adding value throughout. Our customers rely on the data we collect and process for them; providing a rapid response to their many engineering challenges has been our “bread and butter” for many years.

Serco UK works to realise its ‘zero harm vision’, ensuring that people, partners, and those it cares for are safe every day.

Serco UK specialises in the design, delivery, and assurance of customer-focused transport services – including for rail. Working closely with governments, it brings together people, assets, and technology. The result – solutions that guarantee service excellence, all while meeting the country’s social and economic needs.